I want you to love every bite of my cookies!
 

Under the Australian Consumer Law, you are entitled to a replacement, refund, or credit if your order is:

• Faulty or damaged on arrival

• Incorrect (wrong product sent)

• Not as described​

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Because my cookies are perishable food items, I unfortunately cannot offer refunds or exchanges for change of mind or if you simply don’t like the taste.

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If there’s an issue with your order, please contact me via email within 48 hours of delivery with your order number and clear photos of the product. I’ll work as quickly as I can (remember I am a one person business!) to make it right whether that’s a replacement batch, store credit, or a refund.

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Your satisfaction matters to me, and I’ll always do my best to ensure your cookie experience is a sweet one.