At The Sweet Spot by Gab (“we”, “us”, “our”), your privacy matters. We’re a boutique, heart‑led business based in Wollondilly, NSW, and we’re committed to handling your personal information with care, transparency, and integrity.

This Privacy Policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry, you agree to this policy.

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1. What Personal Information We Collect

We collect information that helps us create and deliver your custom cakes and sweet treats, including:

• Contact details — name, email, phone number

• Order details — event date, cake style, flavours, design notes

• Delivery or pickup information

• Payment information — processed securely via Wix/Stripe/PayPal/Square (we do not store card details)

• Website data — cookies, IP address, browsing behaviour

• Social media interactions — messages, comments, or enquiries via Facebook/Instagram

• Email marketing preferences

This information helps us provide a smooth, personalised experience.

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2. How We Collect Your Information

We collect information when you:

• Submit a custom cake enquiry form

• Place an order through our website

• Contact us via email or social media

• Join our mailing list

• Visit our website (cookies + analytics)

• Enter a giveaway, promotion, or market signup sheet

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3. Why We Collect Your Information

We use your information to:

• Create, quote, and deliver your custom cake or sweet treat

• Communicate about your order

• Improve our website and customer experience

• Send updates, newsletters, or promotions (you can unsubscribe anytime)

• Manage bookings for markets and events

• Meet legal and tax obligations

We only collect what we genuinely need to run the business.

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4. Disclosure of Personal Information

We may share your information with trusted service providers who help us operate, including:

• Wix (website hosting + forms)

• Stripe/PayPal/Square (secure payments)

• Email marketing platforms (e.g., MailerLite, Wix Email)

• Meta + Google (analytics + advertising)

• Couriers or delivery services (if applicable)

• Accountants or legal advisors when required

We never sell your personal information.

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5. Overseas Disclosure

Some of our service providers store data overseas (e.g., USA, EU). We take reasonable steps to ensure they comply with the Australian Privacy Principles.

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6. Data Security

We protect your information through:

• Secure website hosting

• Encrypted payment gateways

• Password‑protected systems

• Limited access to customer data

While no system is perfect, we take privacy seriously and use reputable platforms.

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7. Access and Correction

You can request access to, or correction of, your personal information anytime by contacting us at: thesweetpsotbygab@gmail.com

We’ll respond within a reasonable timeframe.

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8. Cookies & Analytics

Our website uses cookies and analytics tools (including Wix Analytics, Google Analytics, and Meta Pixel) to understand how visitors use our site and to improve your experience.

You can disable cookies in your browser settings.

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9. Marketing Communications

If you join our mailing list, you’ll receive updates, behind‑the‑scenes content, and special offers. You can unsubscribe at any time.

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10. Complaints

If you have concerns about how your information is handled, contact us at: thesweetspotbygab@gmail.com

If you’re not satisfied, you can contact the Office of the Australian Information Commissioner  OAIC

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11. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.